Sales Receipts
A sales receipt is issued automatically every time a payment is confirmed. Receipts are generated from two sources:
- A payment reconciliation against a Reconciliation on sales invoice, see Payment Reconciliation
- A completed POS sale, see POS Sales Processing
Find a receipt
- In the left sidebar, click the Finance Zone icon.
- Under Billing and Receivables, click Sales Receipts.
- Use the search bar to find the receipt.
Print or download a receipt
Quick print from the list: Click the Print button directly on the receipt row. This generates a PDF immediately.
Full receipt view:
- Click on the receipt to open it.
- Click Generate & Print PDF at the top.
RRA printing rules
RRA Compliance
If your business is based in Rwanda, a receipt can only be printed once as an original, in accordance with RRA requirements.
Attempting to print again will generate a copy, clearly marked as such. Only the original receipt is valid for issuing a refund.
Issuing a refund
Only an original sales receipt gives you the option to issue a refund against it. Copies do not carry this option.
→ To process a refund, see Refund Processing.
Key points
| Point | Detail |
|---|---|
| Auto-generated | Customer Receipt is created automatically on invoice payment or POS sale |
| Generated on demand via print button or receipt view | |
| Rwanda businesses | First print is original, subsequent prints are copies |
| Refund | Only available from the original Sales receipt |